Product: Beautyrest Mattress Clear all filters (23 of 23 reviews match)
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After much deliberation and bed hopping for over an hour each time I purchased a beauty rest plush mattress for a total of $1500. Immediately after delivery I sat on it and noticed it was firm. Not plush at all or like the bed I had laid on in the store. I called the...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
Product
Beautyrest Mattress
#1146322
5 inches was needed and the tag was meaningless(quote)-this is a beautyrest $950 matress-they told me to come back when the bulge was 1.5 inches and disregard the foundation tag- LIVE AND LEARN- I have had only problems with Ashley since purchasing items there-they...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, thank you for providing your feedback on your experience. We would be happy to try to help with this issue. Please feel free to reach out to Fanfeedback@ashleyfurniture.co...

1.8
Product
Beautyrest Mattress
#1140405
Worse mattress ever Beauty Rest sinked in the middle after 2 months.I paid over 5,000 for this mattress that I cant even sleep on. Mattress Firm dont want to honor the warranty as usual always trys to get out of there responsibilities. Never again would I purchase...
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Ikeepitreal2017
Ikeepitreal2017

the events team offers a one year return or exchange policy the store offer a 4 month return and exchange policy.

Anonymous
Anonymous

Mattress Firm features a 4 month home trial with EZ returns if not happy ... you likely are already aware you purchased a floor model or clearance mattress. Check your receipt...

1.0
Product
Beautyrest Mattress
I liked
  • Absolute worse
I didn't like
  • Customer service warranty service no good
#1115969
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Simmons Bedding Company - I have no warrenty matttess was a gift and my mattress. Has completley colapesst not sure what. To do the mattress is o nly 7 months old please help me

#1053985
3.0
Details
Not sure who to contact
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Style and Design

Beautyrest Mattress Review

#789995
1.0
Details
I will never ever, ever buy anything at sears!!!!! Worst company ever. I use to love it, but I won't walk into or visit a website of another one!!!!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
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Mattress Firm - Great salesman, lousy mattresses
Mattress Firm - Great salesman, lousy mattresses
Mattress Firm - Great salesman, lousy mattresses
Mattress Firm - Great salesman, lousy mattresses
Mattress Firm - Great salesman, lousy mattresses
Phil Hudson, the manager of the Plymouth, MA Mattress Firm, has been wonderful and solicitously professional, trying his best to get me not only a good deal but a good mattress. Unfortunately, my experience so far (after 3 mattresses) has been that he's let down by the...
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2.5
Product
Beautyrest Mattress
I liked
  • No pressure sales
  • Manager phil hudson
I didn't like
  • Lack of confidence in the product
  • Inconsistent substandard quality of mattresses
  • Unprofessional drivers
#1102927
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Just bought few days ago a Beauty Rest firmest mattress in their show room paid close to $1,200.After slept on it one night, noticed the mattress already made big body impression with big dip and it is getting worse. Defective or just bad crappy mattress or not I do...
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Anonymous
Anonymous

you should call customer service number, MF will take it back. The mattress appears to be defective. Beauty Rest makes a highly rated products.

Product
Beautyrest Mattress
#1073963
Reply to reviews
Baers Furniture - Don't get duped by commissioned sales associates
Baers Furniture - Don't get duped by commissioned sales associates
Baers Furniture - Don't get duped by commissioned sales associates
Purchased a mattress and foundation with the reassurance from my sales associate that it would be completely refundable if I was not happy and there were no other beds to my body's liking So I received my mattress and foundation 6/20, had a minor problem and when I got...
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Anonymous
Anonymous

How terrible for a store to do business this way. How have they stayed in business for so long and screw customers I would never shop there. There are so many furniture st...

BaersFurniture1945
BaersFurniture1945
Baers Furniture Verified Representative

Mrs. BialekThank you for speaking to us yesterday. We were able to confirm the reselection ahead of the manufacturer's 30 day waiting policy. We are happy to help you select a...

2.4
North Palm Beach, Florida
Product
Beautyrest Mattress
I didn't like
  • Sales people blaming you when there is a problem
#1072607
00 that included a Simmons Beautyrest mattress/boxspring set from Raymour and Flanigan Furniture store, Elmira NY, approx. 2 years ago. The pillowtop is pulling from the mattress, the store rep came to my home and told me it was defective. I went to the store to have...
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1.0
Product
Beautyrest Mattress
I liked
  • Mattress set i bought i just want a non-defective set
#1064450
Reply to reviews
Purchased a Beauty Rest Mattress from Sleepys, now Mattress Firm.Within a year it got lumpy. Invoked the 10 year Warranty. Did you know you have to pay for the warranty inspection: $24.95 if you do it yourself or $39.95 for a Mattress Firm representative to come to...
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Anonymous
Anonymous

Warranty claims only cover the cost of what you actually paid for the mattress. Dah!!!!

Anonymous
Anonymous

Think again sweet cheeks, the manufacturer provides the warranty, not the retailer. You do have the option of going directly to the manufacturer and file a warranty claim, and...

Product
Beautyrest Mattress
#1032539
Reply to reviews
Sorry I did not know any of the answers to ,emails,tweet,etc I was never able to find email online!This mattress company is super friendly to sell,after they get their money not at all friendly. And can't be bothered the Simmons,mattress is very poor quality seams are...
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1.0
Product
Beautyrest Mattress
#1017062
Reply to reviews
Never, never, never purchase a bogus Beautyrest mattress form Macy's. It has been a nightmare to resolve the problem. They seem to forget I am the customer, only thing they care about is to hook you into a sale and a credit card, then when your mattress arrives and...
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Product
Beautyrest Mattress
#1010126
Reply to reviews